Ednetics creates close, collaborative relationships with customers. Those relationships are based on delivering a high level of customer satisfaction, and customer support is central to ensuring that result. The Ednetics Support desk offers industry-leading customer service with timely, expert troubleshooting and resolution of common service issues. The Support desk uses an internal escalation system to bring in specialized engineering teams when necessary. Ednetics Support puts the expertise, skill, and dedication of the Ednetics team on your team.
The Ednetics team knows that consistent IT performance and timely resolution of support issues are essential to the success of education and government organizations. Ednetics One Support offers comprehensive coverage for all contracted systems and services in one convenient plan. Get access to the expertise and experience of the entire Ednetics Service Team within guaranteed response times to help resolve issues quickly and effectively. Ednetics One includes remote support, security certificates, Moves, Adds and Changes and extended support hours from 6AM to 7PM.
Ednetics Managed Support includes all of the features of the Standard Plan plus Network Monitoring Software and Set-up, Proactive Network Monitoring, and 24/7 emergency support. Both plans include the option of purchasing hardware warranty support. If Managed Support customers choose the Network Hardware Provided option for their Managed Network Service, equipment replacement is part of the service.
Ednetics One includes full support for the equipment and services customers designate. Customers can add additional equipment and services to the plan as their needs change and grow. Warranty Hardware Replacement is an Ednetics One plan option.
|Ednetics One Features|
|Guaranteed Response Times|
|Moves, Adds, Changes|
|Extended Support Hours (6am - 7pm)|
|Warranty Hardware Replacement|
|Warranty Remote Support|
|Warranty On-site Support|