24/7 SUPPORT • GUARANTEED RESPONSE TIMES • CERTIFIED PROFESSIONALS
Service and support from our expert team.
With an increasing amount of complexity and responsibility in day-to-day IT operations, it can be difficult to keep up with limited resources. Ednetics provides a support coverage plan that can help alleviate the load of equipment configuration, updates, upgrades, and support. Our specialized engineers and support desk are industry certified and dedicated to providing friendly, professional customer service. We do our best because we’re committed to your success. Ednetics Support offers a way for you to add a team of experts to your team to bring consistency and expertise you can count on. Our support team works with you from beginning to end helping your to resolve issues in a timely manner. Login to the Ednetics Portal and access your information, generate reports, make changes, and request help.
Guaranteed response times.
In addition to our regular support during business hours, Ednetics One also has proactive monitoring and on call support 24/7, we'll get you back up and running as soon as possible.
Service delivery options.
With traditional project services, support services, and fully managed services, we have a service level that meets the specific needs of your organization.
Supported services across your organization.
Ednetics Support can assist with a variety of technical issues. Our certified support technicians have experience with networks, voice over IP, virtualization, servers, and security products.
Solution specific support services.
You've deployed a new system and now it needs to be supported, maintained and lifecycle managed. We have services for that too.