Support

24/7 SUPPORT • GUARANTEED RESPONSE TIMES • CERTIFIED PROFESSIONALS

Our team on your team.

With an increasing amount of complexity and responsibility in day-to-day IT operations, it can be difficult to keep up with limited resources. Ednetics provides a support coverage plan that can help alleviate the load of equipment configuration, updates, upgrades, and support. Our specialized engineers and support desk are industry certified and dedicated to providing friendly, professional customer service. We do our best because we’re committed to your success.

Service delivery options.

With traditional project services, support services, and fully managed services, we have a service level that meets the specific needs of your organization.

FEATURES Essential Plus Fully Managed
Proactive Monitoring
Configuration Backup
Lifecycle Management
Tier 2 Support
Remote Support
Onsite Support
24/7 Emergency Support
Guaranteed Response Times
Security Certificate Support
Update and Patch Support
RMA Support
Hardware Support
Monitoring
MOVES, ADDS, CHANGES
Cisco Firewalls/IPS:
Cisco/Cisco-Meraki/HP Switching
Cisco Voice
Data Center Servers
Data Center Servers SAN
Data Center Servers Hypervisor/VM
IP Access Control
Dedicated support staff

Our dedicated support staff is ready to solve your issue.

Industry certifications

Our service team holds high level industry certifications.

Friendly service

Our friendly support staff is ready to help.

Guaranteed response times.

In addition to our regular support during business hours, Ednetics One also has proactive monitoring and on call support 24/7, we'll get you back up and running as soon as possible.

4 Hour

Email support

4 Hour

Phone support

4 Hour

Remote support

1 Hour

Emergency support

EDNETICS NETWORK™

Network is the foundation of our solutions, providing the backbone for the converged IP solutions lineup.

Wired and Wireless

Wide Area Networks

Network Security

DNS Level Threat Prevention

EDNETICS VOICE™

Our voice solution goes beyond VoIP combining unified communications, broadcast, notification and paging.

Voice Over IP

Unified Communications

Broadcast and Paging

Protect Integration

EDNETICS PROTECT™

Ednetics protect is comprehensive security for greater control and visibility in an emergency.

Video Security

Controlled Access

Intrusion Prevention

Emergency Notification

EDNETICS COMPUTE™

Ednetics compute provides solutions for storage, backup, virtualization, data management, and server configuration.

Virtualization

High Availability Storage

Backup Solutions

Server Configuration

EDNETICS NETWORK™

Network is the foundation of our solutions, providing the backbone for the converged IP solutions lineup.

Wired and Wireless

Wide Area Networks

Network Security

DNS Level Threat Prevention

EDNETICS VOICE™

Our voice solution goes beyond VoIP combining unified communications, broadcast, notification and paging.

Voice Over IP

Unified Communications

Broadcast and Paging

Protect Integration

EDNETICS PROTECT™

Ednetics protect is comprehensive security for greater control and visibility in an emergency.

Video Security

Controlled Access

Intrusion Prevention

Emergency Notification

EDNETICS COMPUTE™

Ednetics compute provides solutions for storage, backup, virtualization, data management, and server configuration.

Virtualization

High Availability Storage

Backup Solutions

Server Configuration

Support Hours

6am–7pm Monday–Friday

Toll-free phone

877.809.4610

Support email

support@ednetics.com

Supported services across your organization.

Ednetics Support can assist with a variety of technical issues. Our certified support technicians have experience with networks, voice over IP, virtualization, servers, and security products.

Remote support

We provide service remotely for the most efficient resolution.

Security certificate support

We make sure your security certificate is up to date

Moves, adds and changes

Installations, relocations and upgrades.

Update and patch support

Stay up to date with released updates and fixes.

Hardware support

Keep your hardware in top form.

 

RMA support

Return merchandise authorization support.

Solution specific support services.

You've deployed a new system and now it needs to be supported, maintained and lifecycle managed. We have services for that too.

Unified communications support

Phones, communication and collaboration support.

 

Intercom and paging support

Broadcast system support.

Video surveillance support

End to end support for your video surveillance system.

Door access control support

Full support for your door access control system.

EDNETICS NETWORK™

Network is the foundation of our solutions, providing the backbone for the converged IP solutions lineup.

Wired and Wireless

Wide Area Networks

Network Security

DNS Level Threat Prevention

EDNETICS VOICE™

Our voice solution goes beyond VoIP combining unified communications, broadcast, notification and paging.

Voice Over IP

Unified Communications

Broadcast and Paging

Protect Integration

EDNETICS PROTECT™

Ednetics protect is comprehensive security for greater control and visibility in an emergency.

Video Security

Controlled Access

Intrusion Prevention

Emergency Notification

EDNETICS COMPUTE™

Ednetics compute provides solutions for storage, backup, virtualization, data management, and server configuration.

Virtualization

High Availability Storage

Backup Solutions

Server Configuration