24/7 SUPPORT • GUARANTEED RESPONSE TIMES • CERTIFIED PROFESSIONALS
Our team on your team.
With an increasing amount of complexity and responsibility in day-to-day IT operations, it can be difficult to keep up with limited resources. Ednetics provides a support coverage plan that can help alleviate the load of equipment configuration, updates, upgrades, and support. Our specialized engineers and support desk are industry certified and dedicated to providing friendly, professional customer service. We do our best because we’re committed to your success.
Service delivery options.
With traditional project services, support services, and fully managed services, we have a service level that meets the specific needs of your organization.
| FEATURES | Essential | Plus | Fully Managed |
|---|---|---|---|
| Proactive Monitoring | |||
| Configuration Backup | |||
| Lifecycle Management | |||
| Tier 2 Support | |||
| Remote Support | |||
| Onsite Support | |||
| 24/7 Emergency Support | |||
| Guaranteed Response Times | |||
| Security Certificate Support | |||
| Update and Patch Support | |||
| RMA Support | |||
| Hardware Support | |||
| Monitoring | |||
| MOVES, ADDS, CHANGES | |||
| Cisco Firewalls/IPS: | |||
| Cisco/Cisco-Meraki/HP Switching | |||
| Cisco Voice | |||
| Data Center Servers | |||
| Data Center Servers SAN | |||
| Data Center Servers Hypervisor/VM | |||
| IP Access Control |
Dedicated support staff
Our dedicated support staff is ready to solve your issue.
Industry certifications
Our service team holds high level industry certifications.
Friendly service
Our friendly support staff is ready to help.
Guaranteed response times.
In addition to our regular support during business hours, Ednetics One also has proactive monitoring and on call support 24/7, we'll get you back up and running as soon as possible.
4 Hour
Email support
4 Hour
Phone support
4 Hour
Remote support
1 Hour
Emergency support
EDNETICS NETWORK™
Network is the foundation of our solutions, providing the backbone for the converged IP solutions lineup.
Wired and Wireless
Wide Area Networks
Network Security
DNS Level Threat Prevention
EDNETICS VOICE™
Our voice solution goes beyond VoIP combining unified communications, broadcast, notification and paging.
Voice Over IP
Unified Communications
Broadcast and Paging
Protect Integration
EDNETICS PROTECT™
Ednetics protect is comprehensive security for greater control and visibility in an emergency.
Video Security
Controlled Access
Intrusion Prevention
Emergency Notification
EDNETICS COMPUTE™
Ednetics compute provides solutions for storage, backup, virtualization, data management, and server configuration.
Virtualization
High Availability Storage
Backup Solutions
Server Configuration
EDNETICS NETWORK™
Network is the foundation of our solutions, providing the backbone for the converged IP solutions lineup.
Wired and Wireless
Wide Area Networks
Network Security
DNS Level Threat Prevention
EDNETICS VOICE™
Our voice solution goes beyond VoIP combining unified communications, broadcast, notification and paging.
Voice Over IP
Unified Communications
Broadcast and Paging
Protect Integration
EDNETICS PROTECT™
Ednetics protect is comprehensive security for greater control and visibility in an emergency.
Video Security
Controlled Access
Intrusion Prevention
Emergency Notification
EDNETICS COMPUTE™
Ednetics compute provides solutions for storage, backup, virtualization, data management, and server configuration.
Virtualization
High Availability Storage
Backup Solutions
Server Configuration
Support Hours
6am–7pm Monday–Friday
Toll-free phone
877.809.4610
Support email
support@ednetics.com
Supported services across your organization.
Ednetics Support can assist with a variety of technical issues. Our certified support technicians have experience with networks, voice over IP, virtualization, servers, and security products.
Remote support
We provide service remotely for the most efficient resolution.
Security certificate support
We make sure your security certificate is up to date
Moves, adds and changes
Installations, relocations and upgrades.
Update and patch support
Stay up to date with released updates and fixes.
Hardware support
Keep your hardware in top form.
RMA support
Return merchandise authorization support.
Solution specific support services.
You've deployed a new system and now it needs to be supported, maintained and lifecycle managed. We have services for that too.
Unified communications support
Phones, communication and collaboration support.
Intercom and paging support
Broadcast system support.
Video surveillance support
End to end support for your video surveillance system.
Door access control support
Full support for your door access control system.
EDNETICS NETWORK™
Network is the foundation of our solutions, providing the backbone for the converged IP solutions lineup.
Wired and Wireless
Wide Area Networks
Network Security
DNS Level Threat Prevention
EDNETICS VOICE™
Our voice solution goes beyond VoIP combining unified communications, broadcast, notification and paging.
Voice Over IP
Unified Communications
Broadcast and Paging
Protect Integration
EDNETICS PROTECT™
Ednetics protect is comprehensive security for greater control and visibility in an emergency.
Video Security
Controlled Access
Intrusion Prevention
Emergency Notification
EDNETICS COMPUTE™
Ednetics compute provides solutions for storage, backup, virtualization, data management, and server configuration.
Virtualization
High Availability Storage
Backup Solutions
Server Configuration