Ednetics News

Find out what’s happening at Ednetics.

Ednetics Creates Safer Environments in Schools and Public Sector, Named Pacific Northwest Partner of the Year

Ednetics earned the award based on achievements and innovation in their markets.

POST FALLS, Idaho – (April 26, 2023) – Ednetics’ relentless commitment to providing innovative and effective technology solutions has earned the Pacific Northwest Partner of the Year award from Salto Systems, a leading global manufacturer of electronic access control and operating systems. This recognition not only affirms Ednetics’ dedication to customer success, but also highlights the impact of their partnership with Salto in creating safer environments for students, teachers, and the public sector.

The Partner of the Year Awards program recognizes partners that have demonstrated a strong track record to providing excellent customer service, the ability to drive innovative business solutions, and achievements within the public sector market. Ednetics was selected based on their market outcomes.

“It was an honor to be recognized by Salto as Partner of the Year,” said Dave Teague, Business Director of Ednetics Protect, “We strive to go above and beyond for our customers by delivering meaningful solutions that empower students and teachers by improving campus security.”

Dave further commented on the recognition by stating that, “At the end of the day our goal is creating safer environments that help contribute to quality education. Receiving this award from Salto, reinforces our commitment meeting the unique security challenges our customers face every day.”

About Ednetics Ednetics brings advanced technology services and solutions to education and public sector communities across the western United States. The company focuses on opportunities to improve education and government settings through network, communications, physical security, storage, and facilities architectures. The Ednetics team believes that when people have access to environments supportive of connection, information flow, and learning they can be inspired to do great things.

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For press inquiries, please send an email to pr@ednetics.com or sarah.kestler@ednetics.com.

EDNETICS EARNS HIGH CUSTOMER SATISFACTION SCORE

Net Promotor Score Shows Excellence in Customer Service

POST FALLS, Idaho – (February 24, 2023) – Ednetics, a leading technology solutions provider for education, state, and local government communities, announced the results of their customer satisfaction survey aimed at measuring customer experience through the Net Promotor Score Survey. The NPS survey is designed to capture a customer’s “willingness to recommend” while providing industry benchmarks for companies wanting to focus on customer service.

At 75% NPS®, Ednetics soars above the technology services industry average of 40% NPS® in 2022. This indicates a strong commitment to exceptional customer service, featuring swift problem resolution and a responsive attitude.

“This accomplishment was made possible by the dedicated work of the entire Ednetics team and their relentless pursuit of exceeding customer expectations,” said Aaron Torres, Chief Services Officer at Ednetics. “As a company we use this survey as a tool to help us continually improve customer service and experience.”

The Ednetics team takes pride in delivering reliable solutions to customers and striving to deliver the best solutions possible “It’s humbling to know that our customers acknowledge our hard work and efforts,” said Will Stowe, Chief Operations Officer. We’re grateful for their continuous support and recognition.”

About Ednetics Ednetics brings advanced technology services and solutions to education and public sector communities across the western United States. The company focuses on opportunities to improve education and government settings through network, communications, physical security, storage, and facilities architectures. The Ednetics team believes that when people have access to environments supportive of connection, information flow, and learning they can be inspired to do great things.

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For press inquiries, please send an email to pr@ednetics.com or sarah.kestler@ednetics.com.

Boise’s Carnegie Library Building Gains New Purpose with Ednetics

The iconic property will house technology company and support arts and education

POST FALLS, Idaho – (May 17, 2019) – Idaho entrepreneur and Ednetics founder Shawn Swanby today announced the purchase of the Carnegie Library Building in downtown Boise. Ednetics, an Idaho-based provider of advanced technology solutions for K12, libraries, higher education and government across the western United States, will be the primary tenant.

Swanby purchased the iconic property from previous owner St. Michael’s Episcopal Cathedral. Ednetics will use a portion of the space to anchor operations for the western US while Shawn and his wife, Sarah Swanby, explore ways that the Carnegie Library property can support education and the arts.

“We have an opportunity to reinterpret the purpose of this building,” said Sarah Swanby. “The Columbian Club of Boise knew what the Library would mean for the community when they secured the Library grant from Andrew Carnegie. We want to honor that contribution by reestablishing a community aspect to the property.”

The Swanbys have retained the building’s original architecture firm, Hummel Architects, to lead renovations and have recently selected HC Company of Boise to act as general contractor. The project team will spend the remainder of 2019 in architectural and engineering planning and coordination with local agencies.

“There is an obvious synergy between the original plan for this building – for it to be a place for learning, connection and community – and the purpose of Ednetics,” said Shawn Swanby, Ednetics CEO. “We’re energized by the opportunity to faithfully reimagine this historic space to empower innovation in education and government.”

Founded in 1997, Ednetics is headquartered in Post Falls, Idaho and has expanded to include regional offices in Boise, Seattle, Portland, Phoenix and Los Angeles.

Shawn Swanby, who is a southwest Idaho native, noted, “Boise is a key market for us and is central to our expansion through the western states. We are excited to be investing in this vibrant community. It feels like coming home.”

About Ednetics Ednetics brings advanced technology services and solutions to education and public sector communities across the western United States. The company focuses on opportunities to improve education and government settings through network, communications, physical security, storage, and facilities architectures. The Ednetics team believes that when people have access to environments supportive of connection, information flow, and learning they can be inspired to do great things.

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For press inquiries, please send an email to pr@ednetics.com